Supervisor Contact Center
Southland Credit Union
Full-time
$32–40/hr
No experience
Posted 3d ago
About the job
The Contact Center Supervisor, with support of the Manager, is responsible for the quality control of the Contact Center operations. The supervisor manages, organizes, monitors, and provides leadership to CC team to ensure continuous improvement of the member experience. Responsibilities include managing and monitoring sales referral goals, service standards, member assistance, management of contact channels, daily staffing needs, audits, and opening and closing duties. Member Experience Provid…
Location
Downey, Los Angeles County
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