Customer Service Advisor - Migrant Help
Maximus
Full-time
$15/hr
No experience
Posted 9d ago
About the job
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally.…
Location
Los Angeles, Los Angeles County
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