NearbyLA

Supervisor Guest Experience

NBCUniversal

Full-time
$29/hr
No experience
Posted 15d ago

About the job

Job Description The Supervisor, Guest Experience plays a pivotal role in ensuring exceptional guest satisfaction by resolving challenges with empathy, efficiency, and a commitment to exceeding guest expectations. This position leads a team dedicated to high-standard service across the Guest Relations Front Desk, Guest Services, Visa Lounge, and Lost & Found areas, acting quickly and thoughtfully to address a wide range of guest concerns and recovery scenarios. The Supervisor will actively colla…

Location

Universal City, Los Angeles County

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